@import url('https://fonts.googleapis.com/css2?family=Fraunces:ital,opsz,wght@0,9..144,500;0,9..144,600;1,9..144,500&family=Inter:wght@400;500;600&display=swap');
.gfc-page{
--ink:#15231c; --ink-soft:#22352b; --paper:#f6f1e2; --mist:#e6ebe1;
--jade:#6f8f77; --jade-deep:#3f5747; --gold:#b98a4e; --gold-soft:#d8b788;
font-family:'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
color:var(--ink); background:var(--paper); font-size:16px; line-height:1.7;
-webkit-font-smoothing:antialiased;
}
.gfc-page *{box-sizing:border-box;}
.gfc-page{
width:100vw; max-width:100vw; position:relative; left:50%; right:50%;
margin-left:-50vw; margin-right:-50vw; overflow-x:hidden;
}
.gfc-page img{display:block; max-width:100%;}
.gfc-page h1,.gfc-page h2,.gfc-page h3{font-family:'Fraunces', Georgia, serif; font-weight:600; margin:0; letter-spacing:-.01em;}
.gfc-page .gfc-eyebrow{
font-family:'Inter', sans-serif; text-transform:uppercase; letter-spacing:.22em;
font-size:12px; font-weight:600; color:var(--gold);
}
.gfc-page a{color:inherit;}
.gfc-brush{width:120px; height:26px; margin:26px auto; display:block;}
.gfc-hero{position:relative; background:var(--ink); color:var(--paper); padding:110px 24px 90px; text-align:center; overflow:hidden;}
.gfc-hero::before{content:""; position:absolute; inset:0;
background:radial-gradient(ellipse 60% 45% at 20% 15%, rgba(111,143,119,.28), transparent 60%),
radial-gradient(ellipse 50% 40% at 85% 85%, rgba(185,138,78,.16), transparent 60%); pointer-events:none;}
.gfc-hero-inner{position:relative; max-width:720px; margin:0 auto;}
.gfc-hero .gfc-eyebrow{color:var(--gold-soft); display:block; margin-bottom:22px;}
.gfc-hero h1{font-size:clamp(32px,5vw,52px); line-height:1.08; color:var(--paper);}
.gfc-hero p{max-width:560px; margin:20px auto 0; color:#cdd6ca; font-size:16.5px; line-height:1.7;}
.ttl-wrap{max-width:56rem; margin:0 auto; padding:0 32px;}
.ttl-section{padding:56px 0;}
.ttl-section + .ttl-section{border-top:1px solid rgba(63,87,71,.15);}
.policy-block h2{font-size:22px; margin:0 0 16px;}
.policy-block .num{font-family:'Fraunces',serif; color:var(--gold); font-size:14px; letter-spacing:.08em; display:block; margin-bottom:6px;}
.policy-block p{font-size:15.5px; color:#3c4a41; margin:0 0 14px;}
.policy-block p:last-child{margin-bottom:0;}
.policy-block ul{margin:0 0 14px; padding-left:20px;}
.policy-block ul:last-child{margin-bottom:0;}
.policy-block li{font-size:15.5px; color:#3c4a41; margin-bottom:8px; line-height:1.6;}
.policy-note{background:var(--mist); border-radius:4px; padding:18px 22px; font-size:14px; color:var(--jade-deep); margin-top:18px;}
.gfc-closing{background:var(--ink); color:var(--paper); padding:90px 24px; text-align:center; position:relative; overflow:hidden;}
.gfc-closing::before{content:""; position:absolute; inset:0; background:radial-gradient(ellipse 55% 60% at 50% 0%, rgba(111,143,119,.22), transparent 65%);}
.gfc-closing-inner{position:relative; max-width:560px; margin:0 auto;}
.gfc-closing .gfc-eyebrow{color:var(--gold-soft);}
.gfc-closing h2{color:var(--paper); font-size:clamp(24px,3.2vw,32px); margin:16px 0 18px;}
.gfc-closing p{color:#cdd6ca; font-size:16px;}
.gfc-cta{display:inline-block; margin-top:30px; padding:14px 34px; border:1px solid var(--gold-soft); border-radius:2px; color:var(--paper);
text-decoration:none; font-size:13px; letter-spacing:.14em; text-transform:uppercase; transition:background .25s ease, color .25s ease;}
.gfc-cta:hover{background:var(--gold-soft); color:var(--ink);}
@media (max-width:640px){.gfc-hero{padding:80px 20px 64px;} .ttl-section{padding:44px 0;}}
Store Policy
Return & Refund Policy
We want you to feel good about every order. Here's how returns, refunds, and exchanges work at OriginCha.
01
Overview
Because tea is a food product, we handle returns a little differently than a typical retailer. This policy explains what's eligible for return, how refunds work, and what to do if something arrives damaged, incorrect, or not as expected.
Nothing in this policy limits any rights you may have under applicable consumer protection law in your country or region.
02
Eligibility for Returns
You may request a return within 30 days of the delivery date. To be eligible:
- The item must be unopened, unused, and in its original packaging.
- Loose-leaf tea, tea bags, and compressed cakes must have an intact seal.
- You'll need your order number or proof of purchase.
Items that don't meet these conditions may not qualify for a refund, though we'll always review case by case — see "Damaged or Incorrect Orders" below.
03
Non-Returnable Items
For food safety reasons, we're unable to accept returns on:
- Opened or partially used tea, regardless of format
- Sale, clearance, or final-sale items, as marked at checkout
- Gift cards
04
How to Start a Return
- Contact us with your order number and the reason for your return.
- We'll confirm eligibility and send you return instructions, including the return address.
- Pack the item securely in its original packaging where possible.
Please don't send items back before reaching out — returns sent without prior confirmation may be delayed in processing.
05
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days, though your bank or card issuer may take longer to post the funds.
Original shipping charges are non-refundable unless the return is due to our error (see below).
06
Exchanges
The fastest way to get a different tea is to return the eligible item for a refund and place a new order. If you'd prefer, contact us and we'll help arrange an exchange directly where possible.
07
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with a photo of the item and packaging. We'll make it right with a replacement or full refund, including shipping, at no cost to you.
08
Return Shipping
For eligible returns not caused by our error, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we can't guarantee receipt of items lost in transit.
This policy was last updated to reflect our current practices and may be revised from time to time. If you have questions about an order placed before an update, our team is happy to clarify which terms apply.
Need Help?
We're Here to Sort It Out
Reach out any time about an order, return, or refund.
Contact Us
